Do you avoid conflict even when you have been wronged? Maybe you think the problem is not worth the time it will take to get it solved. Jon Yates says you should take charge. He writes the popular "What's Your Problem" column for the Chicago Tribune. His new book, What's Your Problem?: Cut Through Red Tape, Challenge the System, and Get your Money Back, is a sort of survival guide for consumers. He discussed his book, and offered advice to listeners looking to take action on some of their problems.