Officials say the city of Chicago is updating its 311 information system to make things more efficient for residents.
The information line is also used to request services or make reports, like for an abandoned vehicle, a cab complaint or graffiti removal.
The newly updated system will give callers a tracking number, which city officials say will help monitor requests more efficiently and respond more quickly.
In a statement Thursday, city officials say the system will be operational later this year.
Mayor Rahm Emanuel says the new system will reassure the public that requests are not falling into a black hole.