WBEZ | 311 http://www.wbez.org/tags/311 Latest from WBEZ Chicago Public Radio en Chicago has update in the works for its 311 system http://www.wbez.org/news/chicago-has-update-works-its-311-system-98817 <p><p>Officials say the city of Chicago is updating its 311 information system to make things more efficient for residents.</p><p>The information line is also used to request services or make reports, like for an abandoned vehicle, a cab complaint or graffiti removal.</p><p>The newly updated system will give callers a tracking number, which city officials say will help monitor requests more efficiently and respond more quickly.</p><p>In a statement Thursday, city officials say the system will be operational later this year.</p><p>Mayor Rahm Emanuel says the new system will reassure the public that requests are not falling into a black hole.</p></p> Fri, 04 May 2012 09:39:00 -0500 http://www.wbez.org/news/chicago-has-update-works-its-311-system-98817