WBEZ | customers http://www.wbez.org/tags/customers Latest from WBEZ Chicago Public Radio en Wal-Mart's goal: reinvention http://www.wbez.org/programs/marketplace/2015-09-02/wal-marts-goal-reinvention-112811 <img typeof="foaf:Image" src="http://llnw.wbez.org//main-images/walmart_1.jpg" alt="" /><p><p>Customers don&rsquo;t like waiting, and the country&#39;s largest retailer knows it.</p><p>Notes Charles Fishman, author &quot;<a href="http://www.amazon.com/The-Wal-Mart-Effect-Works-Transforming/dp/0143038788" target="_blank">The Wal-Mart Effect: How the World&#39;s Most Powerful Company Really Works</a>,&quot; &ldquo;The number one complaint people have about Wal-Mart is it takes too long to give you my money.&rdquo;</p><p>The problem, says Fishman, has a simple fix &mdash; more workers at the check out line. But increasing the hours for workers who&rsquo;ve just been given raises can create another problem altogether.</p><p>&ldquo;It&rsquo;s more expensive to pay people more,&quot; he says. &quot;At least at the start.&rdquo;</p><p>Wal-Mart has a plan in place: to spend an additional $1 billion a year on wages. But &quot;we are going to be controlling costs, that&rsquo;s what we do at Wal-Mart,&quot; says Kory Lundberg, a company spokesman. And that includes trimming worker&rsquo;s hours at what Lunderberg says is a small number of stores using staff significantly above the hours budgeted to them.</p><p>The country&#39;s largest retailer&nbsp;is trying to reinvent itself, says Enrico Moretti, a professor of economics at the University of California, Berkeley.&nbsp;&ldquo;From a low margin, low profit, very cheap store, to one where customer experience is better.&rdquo;</p><p>But that costs money.</p><p>&nbsp;</p><p>&mdash;<a href="http://www.marketplace.org/topics/economy/wal-marts-goal-reinvention" target="_blank"> <em>Marketplace</em></a></p></p> Wed, 02 Sep 2015 15:06:00 -0500 http://www.wbez.org/programs/marketplace/2015-09-02/wal-marts-goal-reinvention-112811 CTA 'Train Tracker' launching in January http://www.wbez.org/story/cell-phone/icois-test-post <img typeof="foaf:Image" src="http://llnw.wbez.org//CTA.jpg" alt="" /><p><p>Rail commuters in Chicago soon will be able to find out estimated arrival times for trains on all eight of the city's rail lines.&nbsp;</p><p>The Chicago Transit Authority says a pilot version of the CTA Train Tracker website will be launched in early January. Customers can use the program on computers or cell phones. The train program's debut follows the agency's popular CTA Bus Tracker.</p><p>Officials say estimated arrival times will be generated by averaging travel times of the previous five trains to move along a part of rail track. Customers can get the information by choosing their rail line and then their station.</p><p>The CTA says it plans on making adjustments to improve accuracy.&nbsp; The agency wants customers to provide feedback to help find ways to enhance the program.<br /><br />&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p><p>(Copyright 2011 by The Associated Press.&nbsp; All Rights Reserved.)</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p></p> Mon, 03 Jan 2011 15:39:00 -0600 http://www.wbez.org/story/cell-phone/icois-test-post