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Post Office in Hot Seat Over Delays, Non-Deliveries

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Postmaster General John Potter says Chicago’s staffing shortages, out-of-date machinery and a database with incorrect address information caused the worst mail service performance in the country.

Potter made his statements at a congressional subcommittee meeting in Chicago.

He says the big issue was that local office managers didn’t put enough carriers on the street.

Potter: They thought they would be able to provide a level of deliver with fewer people. Obviously, that didn’t pan out.

Unions blame the pay-for-performance setup that rewards managers for keeping a tight budget .

Potter says that pay system will be re-weighted so that service is by far the most important performance measure.

He also says the post office has hired 200 more carriers and has updated half its address database.

For Chicago Public Radio, I’m Alex Helmick.

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