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Comcast's customer service snafu and other call-in horror stories

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Comcast's customer service snafu and other call-in horror stories

Have you ever been dissatisfied with the service you’ve received an started the complaint process, and was not treated in the manner preferred by the person handling your situation? We discuss customer service expectations, failures, resolutions and retention tactics. We also discuss the best ways to handle that pesky customer service representative. Jim Chilsen, communications director for the Citizen Utility Board, joins us to discuss and we hear personal horror stories from listeners. Photo Credit: TNOOZ

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