How often do you turn to a site like Yelp, Angie’s List or TripAdvisor to decide what companies to patronize? And how much does a bad review influence your thinking? Companies are clearly worried about negative reviews. It can affect the bottom line. Perhaps it comes as no surprise that more businesses are suing people who leave one-star reviews. One such case happened here in Chicago earlier this year. North Park’s Zwick Window Shade company sued a customer who left a negative review on Yelp. Owner, Michael Zwick joins us to talk about why he decided to sue. Plus, social media lawyer Scott Malouf and Patrice Perkins, an attorney for creative entrepreneurs, join the conversation.