Eight Forty-Eight Chicago 311 director ... The Archives February 11, 2009 Johnny "Red" Kerr Chicago 311 director Phillip Hampton explains the city's process for handling service requests. In 2005, web developers working for the city began developing a site that would allow residents to look up what was happening in their neighborhood, but the project was abandoned. We hear why. And, we hear about a ceremony celebrating Johnny "Red" Kerr.Tell us what you think about city services on our Twitter feed.