Survey finds no love for Chicago’s O’Hare, Midway airports

Reset listeners sound off on their travel tribulations after a recent report found customer satisfaction for Chicago airports rank below the national average.

By Brenda Ruiz
Midway airport
Airline passengers wait and retrieve their luggage at Chicago's Midway International Airport on the first day of the Fourth of July holiday weekend Friday, July 1, 2022, in Chicago. Charles Rex Arbogast/Associated Press
Midway airport
Airline passengers wait and retrieve their luggage at Chicago's Midway International Airport on the first day of the Fourth of July holiday weekend Friday, July 1, 2022, in Chicago. Charles Rex Arbogast/Associated Press

Survey finds no love for Chicago’s O’Hare, Midway airports

Reset listeners sound off on their travel tribulations after a recent report found customer satisfaction for Chicago airports rank below the national average.

By Brenda Ruiz
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Have your airport experiences in Chicago been subpar? You’re not alone. A 2022 customer satisfaction survey found both Midway and O’Hare airports rank below the national average.

Reset hears more about what’s contributing to low reviews. 

GUEST: Mike Taylor, practice lead for travel intelligence at consumer research firm J.D. Power