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Disabled Get Help from Airports

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Chicago airports could get more user-friendly for disabled passengers.

New kiosks will give travelers who are deaf or hard of hearing the ability to request airport services or communicate with family. Dennis O’Brien is hearing impaired. He says this new device will help him when he travels, but that the new technology shouldn’t stop at airports. He spoke through his interpreter Marc Motyka.

O’BRIEN: It should be available at train stations and at every public place where everyone in the state of Illinois participates. As much as possible it should be in every rest area too or if your car breaks down you have access to this as well.

The kiosks should be up and running at O’Hare and Midway airports over the next couple of months. The Department of Aviation expects to finish all eleven kiosks by early 2008.

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