Dr. Queue Reveals All About the Science of Lines

Dr. Queue Reveals All About the Science of Lines

No doubt plenty of laymen in lines at O’Hare and Midway are whittling away the hours pointing out ways their lines could be moving faster. So, do they have a point?

We ask an expert on “queuing theory” about the best ways to organize and manage lines in public places like airports. Dick Larson is a professor of engineering systems at MIT, but we like his superhero name much better: Dr. Queue.