Dr. Queue Reveals All About the Science of Lines

Dr. Queue Reveals All About the Science of Lines

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No doubt plenty of laymen in lines at O’Hare and Midway are whittling away the hours pointing out ways their lines could be moving faster. So, do they have a point?

We ask an expert on “queuing theory” about the best ways to organize and manage lines in public places like airports. Dick Larson is a professor of engineering systems at MIT, but we like his superhero name much better: Dr. Queue.