Like it or not, the grocery store shopping experience is changing
A Reset producer was surprised to see her local North side Aldi had gone cashierless. Could this become the new normal for grocery stores?
The customer experience in grocery stores has changed quite a bit over the last decade and a half.
We saw the rise of the so-called “grocerant” where shoppers dine and even sip wine as they shop. Self-service machines became the norm in many checkout aisles.
Then during the COVID-19 pandemic, online grocery sales and curbside pickup skyrocketed.
Now, more stores, including at least one Aldi location in Chicago, are going cashierless.
Reset talks with an expert about how the customer experience in grocery stores has changed in recent years and what’s on the horizon.
GUEST: Steve Caine, partner at Bain & Company, expert in Bain’s Retail and Customer Strategy & Marketing practices
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Like it or not, the grocery store shopping experience is changing
A Reset producer was surprised to see her local North side Aldi had gone cashierless. Could this become the new normal for grocery stores?
The customer experience in grocery stores has changed quite a bit over the last decade and a half.
We saw the rise of the so-called “grocerant” where shoppers dine and even sip wine as they shop. Self-service machines became the norm in many checkout aisles.
Then during the COVID-19 pandemic, online grocery sales and curbside pickup skyrocketed.
Now, more stores, including at least one Aldi location in Chicago, are going cashierless.
Reset talks with an expert about how the customer experience in grocery stores has changed in recent years and what’s on the horizon.
GUEST: Steve Caine, partner at Bain & Company, expert in Bain’s Retail and Customer Strategy & Marketing practices